Help centre · Getting started
How it works
- We design your website for free. Either we contacted you with a sample we'd already built, or you asked for one through our free website check or the free website form.
- You see it first. We email you a private link so you can try it on your phone and laptop. There's no obligation.
- You choose how to pay.
- Hosting plan (most popular): the design is free, and you pay monthly or yearly for hosting, updates and support. Pay yearly and save 10%. After 12 monthly payments (or one yearly payment) the website is yours. See Owning your website.
- Buy it outright: a one-off payment. The website is yours to host anywhere.
- We take it live. We connect your domain (or register a new one), set up business email if you want it, and keep everything secure and backed up.
- We keep improving it. Ask for changes any time from your account. Add SEO, reviews, booking and more whenever you like.
What's in each plan
There are four plans. Starter is the simplest and cheapest; Essential is the one most small businesses start with.
| Starter | Essential | Business | Pro | |
|---|---|---|---|---|
| Free custom website design | 1–3 pages | ✓ | ✓ | ✓ |
| Fast hosting, SSL, daily backups, security updates | ✓ | ✓ | ✓ | ✓ |
| Basic on-page SEO and a contact form | ✓ | ✓ | ✓ | ✓ |
| Changes | 1 small edit a quarter | 1 small edit a month | Unlimited small edits | Unlimited, same-day priority |
| Support | Standard (can be slower) | Priority, same-day | ||
| Domain management | ✓ | ✓ | ||
| Google Business Profile setup, uptime monitoring, monthly report | ✓ | ✓ | ||
| Local SEO for your towns, AI search optimisation (ChatGPT, Gemini, Perplexity), monthly SEO report | ✓ | |||
| Yours to keep after 12 monthly payments | ✓ | ✓ | ✓ | ✓ |
On Starter, extra pages and business email are available as paid add-ons. Local SEO, Google Business Profile work, online booking, the AI chat assistant and online shops are not available on Starter; choose Essential or above for those.
Prices are shown in your local currency (pounds, US dollars, euros, Canadian, Australian or New Zealand dollars) on the Pricing page, based on where you are. You can change currency at the bottom of any page. We work with businesses in 35 countries; see our locations. See Ordering a plan and add-ons.
Why our websites rank better
Every website we host is built to pass all 17 of our Google and AI-search checks:
- it works perfectly on phones and loads fast;
- it is secure (HTTPS);
- it has a proper title and Google description;
- it carries your business details for Google (structured data);
- it has a sitemap;
- it has an llms.txt summary so AI assistants like ChatGPT can recommend you.