Terms of service

Silux Control UK Ltd T/A SiluxWeb. Registered office: Prospect House, Staveley, Chesterfield, S43 3QE, United Kingdom. Contact: info@siluxweb.com.

1. The free design

When you request a free website design, we design a website for your business at no cost. There is no obligation to buy anything. We may decline requests at our discretion (for example, where a business is unlawful or the request is abusive).

2. Plans and payment

Hosting and management plans are billed monthly or annually in advance through Stripe. One-off services are billed when ordered. Prices are shown on our pricing page. If we change the price of a plan you are on, we will tell you at least 30 days before the change applies.

Prices and tax

All prices include VAT (GST in Australia and New Zealand) where it applies, so the price shown is the price you pay. In the United States and Canada, prices are shown without sales tax, as is usual there.

3. Your two options

Buy outright. You pay the one-off price on our pricing page. The website we designed for you becomes yours to use for your business: we give you its files to host wherever you like and move your domain into your name, with no exit fee.

Hosting plan. We design your website free and host and look after it for a monthly or annual fee. The website remains ours and is licensed to you while your plan is active (section 5).

Rent-to-own. Once you have paid 18 months of a hosting plan (an annual payment counts as 12), the website and any domain we hold for you become yours: we move the domain into your name, you can download the website files, and no exit fee applies. You can keep your plan for hosting and care or leave at any time.

Hosting & care. If you own your website, we can host and look after it for the monthly or annual price on our pricing page. You can cancel at any time with no fee.

3a. Cancelling a hosting plan

You can cancel at any time from your account or by emailing us. There is no minimum term. Because we design your website free of charge, if you leave early you repay part of that design cost as an early exit fee, which falls the longer you have been with us: $299 in your first month and nothing from 12 months. There is no early exit fee if you bought your website outright. Your service continues until the end of the period you have paid for; we do not refund part-periods unless required by law. When the service ends, your website is taken offline and your mailboxes are closed (see sections 5 and 6).

4. Domain names

Domain names we register for you, and domain names you transfer to us, are registered in our name as the registrant and held by us on your behalf while you are a customer. Renewals are included in your plan while it is active. You appoint us, and the domain registrar we use, as your designated agent to approve any change of registrant for these domains, including making us the registrant of a domain you transfer to us. You consent to this when you accept these terms at checkout.

If you leave, we will transfer a domain we hold for you into your name, or to the provider you choose, once all amounts you owe us, including any early exit fee (section 3a), are paid. The website itself is not included; it remains ours. Where registry rules require you to be the registrant (for example .com.au and .ca), the domain is registered in your name and we manage it as your agent. Registry rules may stop a domain moving to a new registrar for up to 60 days after it was registered, transferred or changed owner. Domains you keep registered in your own name remain yours; while you host with us you point them to our servers and we manage their settings.

5. Your website

Unless you bought your website outright, the design, layout, code, graphics and other materials we create, and the software that runs your website, belong to us. While your plan is active we give you a licence to use your website for your business. When your plan ends that licence ends, and you may not copy or reuse our design or code. You own the content you supplied (such as your text, photos and logo), and on request we will send you an export of it within 30 days of your plan ending. We may show your website in our portfolio and marketing unless you ask us not to.

6. Business email

Mailboxes on your domain are hosted on our mail servers and included in, or added to, your plan as shown on our pricing page. You must not use them to send spam or unlawful content. If your plan ends, or payment is overdue as described in section 7, mailboxes may be suspended; after your plan ends we keep mailbox contents for 30 days so you can download them, then they are deleted.

7. Late payment and suspension

If a payment fails we will tell you and retry. If an amount is still unpaid 14 days after it was due, we may suspend your website and mailboxes until it is paid. We may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Your responsibilities

You confirm that the information and material you give us are accurate, that you have the right to use them, and that publishing them is lawful. You will compensate us for losses we suffer because material you supplied breaks the law or someone else's rights.

9. Edits and support

Small edits are changes to existing content, such as updating text, prices, opening hours or photos. Larger changes, such as new pages or new functionality, may be quoted separately. Edit allowances are shown for each plan.

10. Acceptable use

You must not use our hosting or email for anything unlawful, misleading, infringing or harmful. We may suspend a website or mailbox that breaches these terms.

11. Our responsibility

We provide our services with reasonable care and skill. We do not guarantee specific search rankings, AI-assistant recommendations or business results. We are not liable for loss of profit, revenue, data, goodwill or business, or for indirect loss. Our total liability in any 12-month period is limited to the fees you paid us in the 6 months before the event giving rise to the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

12. Changes

We may change these terms or our prices by giving you at least 30 days' notice by email. If you do not agree, you can cancel before the change takes effect at no cost.

13. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you may also have rights under the law where you live.