Skip to content
New: AI search (GEO) optimisation now included in Pro plans
SiluxWeb

Help centre

Everything you need to know about your website, hosting, domains, email and SEO with us.

Getting started

  • How it worksWe design your new website for free; you only pay for hosting. Here's the whole process.
  • Your free website checkGet a free report on your current website by email, and ask us to design a better one.

Ordering and billing

  • Ordering a plan and add-onsStep by step — choose a plan, add a domain and extras, pay securely, and add more later.
  • Add-ons explainedEvery SiluxWeb add-on explained: online booking, AI chat, business email, extra pages, logo design, reviews and more — what each one does and what's included.
  • Billing, your card and invoicesHow payments work, changing your card, invoices, failed payments and changing plan.

Your website

  • Your accountSigning in, what each part of your account does, and keeping your details up to date.
  • Asking for changesHow to request edits to your website and what's included in your plan.
  • Your domain nameRegistering a new domain, connecting one you have, renewals, and moving your domain elsewhere.
  • Business emailYour own email address on your domain — what's included, setting it up on your phone, and adding mailboxes.
  • Where your website is hostedChoose the hosting location nearest your customers, and move it any time.
  • Owning your websiteRent-to-own after 18 payments, buying outright, downloading your files, and Hosting & care.
  • Cancelling and the early exit feeHow to cancel, what happens to your website, domain and email, and when an early exit fee applies.
  • SEO, GEO and your reportsWhat we do for your Google and AI-search visibility, and where to see progress.

Help and policies