Cancelling and the early exit fee

There's no minimum term. You can cancel any time.

Before you cancel

Read Account → Cancel, which explains exactly what happens to your account. If something isn't right, tell us first. We'd like the chance to fix it.

What happens when your plan ends

• Your website goes offline. We keep your content for 90 days in case you change your mind.
• Business email is paused.
• Domains we hold for you stay with us unless the early exit fee is paid, or nothing is owed.

The early exit fee

Your website design was free. If you leave early on a hosting plan, a fee repays part of that design. It falls every month until it reaches zero:

Where you pay	Fee if you leave in month 1	Fee drops to zero after
UK	£300 (£200 at 6 months, £100 at 12 months)	18 months
US and other US$ countries	US$299	12 months
South Africa	US$149	12 months
Europe	€199	12 months
Canada	CA$499	12 months
Australia / New Zealand	A$299 / NZ$299	12 months

There's no exit fee if:

• you bought your website outright;
• you've reached 18 paid months (rent-to-own);
• you're on Hosting & care.