Privacy policy

This policy explains how we collect and use personal data when you use this website and our services. We are the data controller for the personal data described here.

Silux Control UK Ltd T/A SiluxWeb. Registered office: Prospect House, Staveley, Chesterfield, S43 3QE, United Kingdom. Contact: info@siluxweb.com.

What we collect

• Enquiries and free-website requests: your name, business name, email, phone number, website address, town, industry and anything you tell us in the message.
• Free website checks: the website address you submit and your email address, plus the technical results of checking that public website.
• Newsletter: your email address (and name if given), when you subscribed and confirmed, and your subscription status.
• Customers: account details, billing contact details, order and subscription history, domain and website details, and support requests. Card payments are processed by Stripe — we never see or store your full card details.
• Website usage: pages viewed, with your IP address stored only as a one-way hashed value that changes daily. With your consent, analytics cookies may also be used (see our cookie policy).

Publicly available business information

To offer free website redesigns, we review publicly available information about businesses and their websites (for example, a company’s own website and business contact details). We use this information on the basis of our legitimate interests in offering relevant services to businesses. Every email we send includes a simple way to opt out, and we keep a suppression list so that anyone who opts out is not contacted again.

How and why we use your data

• To respond to your enquiry and design your free website (legitimate interests / steps before entering a contract).
• To provide hosting, domains and other services you buy, and to bill you (contract).
• To send the newsletter you have confirmed you want (consent — you can withdraw it at any time).
• To keep the website secure and prevent spam, including Google reCAPTCHA on forms (legitimate interests).
• To meet legal obligations such as tax and accounting records (legal obligation).

Who we share it with

We use trusted processors to run our services: Stripe (payments), Brevo (email delivery and newsletter), Google (reCAPTCHA, and Google Analytics only if you consent), domain registries and registrars (to register domains in your name), and our hosting providers. They process data only on our instructions. We do not sell your personal data.

International transfers

Some processors may process data outside the UK. Where they do, transfers are protected by appropriate safeguards such as the UK International Data Transfer Addendum or adequacy regulations.

How long we keep it

Enquiries and free-website requests that do not become customers are kept for up to 24 months. Customer and billing records are kept for six years after the end of our relationship, as required for tax purposes. Newsletter data is kept until you unsubscribe (we then keep your email address on a suppression list so we don’t email you again).

Your rights

Under UK data protection law you can ask for access to, correction or deletion of your data, object to or restrict certain processing, withdraw consent, and ask for your data in a portable format. Email us at info@siluxweb.com. You can also complain to the Information Commissioner’s Office (ico.org.uk).